Formal Letter

Marcel·lí Domingo Avennue, 9

    43500 Tortosa

 Tarragona (Spain)

Ambassador Hotel            

16, boulevard Haussmann

75009 Paris - France

Dear Sir/Madam,

I am writing to express my dissatisfaction with some things that happen last week when I was spending with my family in your Hotel in Paris.

First of all, when we arrived at the hotel nobody’s was at the reception. We have to wait more or less half an hour for a person that came to reception and gave to us a room. When we were waiting I could see that anybody was at the dining room, it was a bit strange, nothing was prepared and it was all in darkness. We asked for supper time and they said to us that it’ll be between 19:30 and 22:30.

We went upstairs to our room, we left our luggage, we took a fast shower and we went to supper, me, my wife and our two children. When we arrived to the hall, two persons were expecting us, it was really suspicious. They told that the kitchen was closed and there’s nothing prepared. They had to go with them to a restaurant outside the Hotel and have supper there. It sounds really strange but it was all that happen that night.

When we arrived at the restaurant, we couldn’t believe what our eyes were watching…! A Kentucky Fried Chicken Restaurant was in front of us…! Immediately I went to the responsible of this surrealist situation and I told him that we want to returned back to the hotel and check out. The responsible told me that they were obeying instructions from a superior and nothing could do about this…! “No Problem” I said to him, “but we can’t leave things like this, I’ll have to put somebody in his place, this couldn’t succeed anymore…!

We spent other times in your Hotel and nothing like this had happened. We won’t go there again unless I receive an explanation and apology for the unacceptable treatment we received.

Yours faithfully,

Rafel Puig